Company contacted us for various forms of proof for both 1st and 2nd driver. Licence, proof of address, V5 and even proof of occupation which was odd. Despite providing all this information I just received an email saying that the car insurance has been cancelled. There was no reason stated as to why it was cancelled. And to top it off there's a cancellation fee as well! I paid the car insurance in full for the whole year. 6 months in they ask for all this proof. So when all this proof was presented why on earth would the insurance be cancelled?? The customer service is atrocious. Its so scripted and you dont get the help or information that you need. They repeat the same script over and over again. No way of speaking to a manager either. I was actually really happy with this company for the past 6 months till this just happened. Now I know to stick with the well known insurance companies. I knew there was a reason I hadn't heard of this company before. Absolutely appalling!
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We all know that sometimes, nutty things can happen. If you’ve had a bump, been hit by an uninsured driver, or even put in the wrong kind of fuel, we’ve got your back. Our claims team will help keep you moving and make the process as pain-free as possible, by treating people… well like… people.
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That’s what we’re all about… insurance in a nutshell.
Find out more at nutshell-insure.co.uk
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