Review Time
I have been driving and been insured for 28 years. This i by far the worst experience I've had.
They asked me for my V5C, I couldn't find it, I told them. They said I needed to contact the DVLA. They cancelled my policy anyway. Giving me 7 days notice. I informed them I had applied for a new V5C, and they said they would extend my cancellation period by 5 days, saying that if I had not received my V5C in time the policy would be cancelled. Today I received my V5C, and sent them it. A full 12 days before my policy was due to be cancelled. Only to find out the backdated the cancellation to 3 days prior!!
They should not allowed to be an insurance company.
Outrageous behaviour!
Avoid Avoid
Don't insure with this guys at all , i had a audi q3 insured with them , after 6 months my audi broke down and i have bought another audi q3 and when i ve went to change the car the cost went from £30 to £102 / month what a joke , i m trying now to cancel it and go to another company which i found for £290 for a full year
So do not insure with them unless u wanna end up like me
RE: thanks for the reply, i ve spoken already with one of your colleagues and they said they can't do anything about it , so it's been cancelled now and no claim bonus was lost as well after paying over half a year , typical
This has been an extremely disappointing experience. I contacted this insurer last week regarding issues with my car and did not receive any meaningful assistance. I was not directed to the appropriate department and was instead transferred repeatedly, with each person providing inconsistent or incorrect information.
Today I spent the majority of the day on the phone attempting to resolve the same issue, including using my break time at work, yet nothing was resolved. I was placed on hold multiple times for over 10 minutes and continually passed between departments without any clear ownership of the problem.
The level of customer service demonstrated was unacceptable. When support was actually required, there was a complete lack of communication, accountability, and effective action. This experience has left me questioning the value of paying for this insurance at all. I would not recommend this provider.
After receiving a reply from kirsty at nutshell I forwarded my documents to her as requested. She phoned me immediately and resolved the issue straight away. So well done Kirsty 👏 the company could do with more of you on the chat box!!
took the policy out online and unfortunately hit the 5th march rather than the 5th of February .Less than 7 hours later what I thought would be an easy change would cost another 20% extra each month for the year. Which I thought was ridicules. My only option would be to cancel which they would then take more than 50% of the monthly I just paid for arrangement fee. So that's the last money they will see from me!!!
Deeply frustrating experience from start to finish. Customer service is routed through endless overseas call centres, with no continuity, no ownership, and no real resolution. You repeat yourself constantly, only to be passed on again or cut off
What makes it worse is the way negative reviews are handled. If you read their responses below, it’s obvious they’re AI-generated or heavily scripted — generic apologies, zero accountability, and no evidence anyone has actually read the complaint.
If you value genuine customer service, UK-based support, or real human accountability, I’d strongly recommend avoiding.
Edit: I like how your feedback involves more of my time to contact you and to provide my contact detail publicly? I've emailed you
I was initially pleased with the quote and paid in full. However, after making a small mistake in the information provided, I faced a premium hike of over 50%. This led me to cancel all my purchases and switch to a more affordable insurer, which saved me £200. While the service from the support team during the cancellation was excellent, the overall experience left much to be desired.
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At nutshell, we’ve got car insurance cracked. Quite frankly, it’s been too complicated for too long. So, in a nutshell we are changing insurance for the better.
We all know that sometimes, nutty things can happen. If you’ve had a bump, been hit by an uninsured driver, or even put in the wrong kind of fuel, we’ve got your back. Our claims team will help keep you moving and make the process as pain-free as possible, by treating people… well like… people.
Car insurance is confusing enough, so to take out the hassle, we’ve included Motor Legal Protection in your cover for free. Not only that, but if you need to make a change, we won’t charge you admin fees. It’s all about the little wins in life, right?!
We get that sitting on the phone for hours on end trying to sort out your motor insurance is far from ideal. That’s why we offer fuss-free, online servicing that allows you to view your policy documents 24/7. We have set out right from the start to make our experience as smooth as possible, so you can get on with doing the things that are important to you.
That’s what we’re all about… insurance in a nutshell.
Find out more at nutshell-insure.co.uk
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