Deeply frustrating experience from start to finish. Customer service is routed through endless overseas call centres, with no continuity, no ownership, and no real resolution. You repeat yourself constantly, only to be passed on again or cut off
What makes it worse is the way negative reviews are handled. If you read their responses below, it’s obvious they’re AI-generated or heavily scripted — generic apologies, zero accountability, and no evidence anyone has actually read the complaint.
If you value genuine customer service, UK-based support, or real human accountability, I’d strongly recommend avoiding.
Edit: I like how your feedback involves more of my time to contact you and to provide my contact detail publicly? I've emailed you
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At nutshell, we’ve got car insurance cracked. Quite frankly, it’s been too complicated for too long. So, in a nutshell we are changing insurance for the better.
We all know that sometimes, nutty things can happen. If you’ve had a bump, been hit by an uninsured driver, or even put in the wrong kind of fuel, we’ve got your back. Our claims team will help keep you moving and make the process as pain-free as possible, by treating people… well like… people.
Car insurance is confusing enough, so to take out the hassle, we’ve included Motor Legal Protection in your cover for free. Not only that, but if you need to make a change, we won’t charge you admin fees. It’s all about the little wins in life, right?!
We get that sitting on the phone for hours on end trying to sort out your motor insurance is far from ideal. That’s why we offer fuss-free, online servicing that allows you to view your policy documents 24/7. We have set out right from the start to make our experience as smooth as possible, so you can get on with doing the things that are important to you.
That’s what we’re all about… insurance in a nutshell.
Find out more at nutshell-insure.co.uk
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