Went online to make an account so that I could buy a gift certificate for my daughter-in-law. The process wa a nightmare. I made the account and tried around 20 times to put in my CC info only to find out when I was trying to put in my billing address the site consistently kicked me off and I had to retry again. I talked with AI chat which made some suggestions that did not work, and a team member who sent a canned message (might be a bot too) with suggestions...they would not work either. After almost 2 hours asking them to contact me by email, phone and chat, I just said to cancel/delete the account where they indicated the account could not be deleted for 30 days. This company has real problems and AI is losing them consumers. I would suggest any company with this poor service on such a simple process is suspect.
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A clothing subscription rental experience from the Anthropologie, Free People and Urban Outfitters family.
