I've only been using Nuuly for a couple of months, but I've have an overall pleasant experience so far. My first month, shipping was very fast (2 days) and all items were in good condition (one shirt even still had tags on it). This month it seems UPS lost my shipment, and while the rep did take a long time to respond (3+ hours in the chat), she was very fair. She immediately refunded me my payment, which allowed me to 'unlock' a new shipment immediately without being double-charged. She also added a free additional item to my next order. My main complaint is that it does seem misleading that you are paying for a month's rental but have to return items by original shipment date, essentially losing a week of wearability.
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A clothing subscription rental experience from the Anthropologie, Free People and Urban Outfitters family.
