I had a terrible experience with Nuuly, I had picked out outfits specifically for a trip which was important as I work in the fashion industry. The same day they were to be delivered, I got an email from Nuuly thanking me for the swift return and the confirmation of my return, they somehow managed to ship out, then ship back my order to them in a week. Afterwards, I had to demand my refund back as all they were originally going to give was $24 off my next order. Disappointed. Only use their services if you have time for major errors and don’t need the clothing for a trip etc. after a few emails, they did kindly refund me and cancel my subscription as requested. Olivia, their rep, was kind and apologetic but it doesn’t change the fact of the inconvenience and oversight on their part.
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A clothing subscription rental experience from the Anthropologie, Free People and Urban Outfitters family.
