I've been using nuuly for a year have had a few issues with my nuuly boxes (I'm definitely NOT a fan of the random substitutions policy, items I want are very often sold out, and one time they did say that I didn't return a shirt that I definitely did return) but their customer service team has always been really responsive and accommodating. They refunded me for the item I ensured them I had returned, they always offer a free bonus item on my next box when I get a random substitution, and the shipping is really quick. Overall I think they have a good product and a good team, but could use some more inventory of popular items and maybe some more quality control. I plan on continuing to use!
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A clothing subscription rental experience from the Anthropologie, Free People and Urban Outfitters family.
