I received my first nuuly order and everything but 2 items were damaged, ripped, stained with black marks all over, stretched or dirty with deodorant marks and human hairs all over. I ordered these for several important events. When I reached out to customer service they basically gave me 2 options - keep them as is or return them all. Both aren’t good options. If I return them all to get a new box, most items I ordered already sold out so I can’t reorder plus I would also have to risk receiving bad quality again - all while still paying full price and possibly not even receiving in time for the event. The customer service agent was also pretty rude to me when I didn’t understand what she was saying - not sure why because none of this makes sense so of course it took me a minute to understand why they can’t just send me a new box. I can understand mistakes being made but the solutions they offer are just not good. This is my first and last time using nuuly unfortunately. Was so looking forward to this and being a repeat customer. Not worth it
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A clothing subscription rental experience from the Anthropologie, Free People and Urban Outfitters family.
