Review Time
I ordered an item from Nuve, but it was not delivered for several weeks. I wrote to their staff and wondered if it had been lost in the mail. They apologized for the lost package and immediately sent out a replacement which I quickly received. Eventually, I got the first package as well. I asked if I should return it to them, but they said I could just keep it. The Nuve staff were professional and courteous at every step of the process. It was a pleasure to deal with them.
Purchase with Assurance... The product itself is truly remarkable, and the support service behind it is exceptional! I had some shipping concerns when I ordered this item as a holiday gift for my partner. I was able to resolve those issues promptly with a representative and confirm a delivery date that ensured it arrived on time! What I valued most was that the representative proactively checked in with me, rather than me having to reach out to the company. It was wonderful to interact with a caring individual instead of an automated response system! Keep up the great work! And thank you once more for the assistance.
I placed my order on 1st December 2025. Today is 14th December 2025, and my order is still missing. I contacted the support team about a week ago to inquire about the status, but unsurprisingly, I received no response. I will not be ordering again.
I wish I had read the Trustpilot reviews before buying. I can not review the actual Nuve Callous remover because I have not received it. If you are expecting to receive your purchase within the 3 to 7 days as stated on their website then lower your expectations to 14 days or more. Even some of the positive reviews have mentioned about deliveries of 14 days or more and seemingly being lost. I have no problem with buying goods internationally but a certain amount accurate transparency is required to gain customers trust.
In short it seems the billing is done in Romania, the delivery logistics are done via a chinese company Yanwen which seems to involve Yodel at some stages and I surmise it might involve Royal Mail in the final stages. According to other reviews there is not a returns hub in the UK and the customer has to pay for the return, whatever the reason (e.g 100 day money back guarantee, faulty goods, lost or delayed deliveries).
When I made my purchase I was informed that it would be sent via Royal Mail Tracked and given a reference number. Initially everything seemed good I tracked my items progress via the tracking tab on the Nuve email. After 3 days it was still being shown as in transit and estimated delivery time was showing as 10 to 14 days. After another couple of days things had not progressed so I contacted Nuve to see if there was a problem. Their customer services were initially very professional and efficient in replying but it dried up when I questioned some aspects of their delivery details, refunds and returns. I was informed to try the tracking number via the Royal Mail website, it was not recognised and on further attempts it came back as status unknown. So I tried it on the Yodel website, not known, check if correct number. So I did see Yanwen mentioned in the Nuve tracking so I googled it. Yanwen is a large Chinese Logistics and marketing company and when I used the tracking reference on their website it was extremely informative. To date 06/12/25 it mentions " Yanwan Facility- Outbound" and "International shipment release-Export". From that information I had to surmise it had not left the country of origin, which I and other reviewers think was China. But when I asked Nuve customer services this they said it had not come directly from China. I did ask which country was the device manufactured in and where in the world was it being shipped from. To date they have not answered the questions. Not that it really matters where it has come from but it gives the customer a better idea of delivery time expectancy. To date I have not received a response or an update from Nuve so I contacted my Credit Card company for help.
In summary the Nuve Callous remover might be very good if and when it is delivered.
Update for Emily@ Nuve 06/12/25
My order numbers are 168279 and 168351 and your uk return hub uk address is a private residence in Derby as stated in other reviews. But it does state on your website and reinforced by your staff that the customer has to pay for the return and is non refundable. You need to clarify this on your website if this is not the case.
I can sympathise with any retail company this busy time of year. But the reviews on Trustpilot that repeatedly mention it taking over 2 weeks to receive their orders were not in the Christmas period so it would seem to be a problem at any time of the year. I am sure all your staff are busy and as I stated earlier I found your customer services initially very professional and efficient. The problem is that you give a timeframe for delivery but realistically and logistically you can not honour it.
When I mention transparency, if you tell customers where you are based, where you are shipping from then they will probably be more sympathetic about any delays because you are shipping to customers around the world.
I regret not checking the reviews before making my purchase. I can't comment on the actual product since it hasn't arrived yet. If you're expecting delivery within the 3 to 7 days mentioned, be prepared for it to take 14 days or longer. Even some positive reviews mention similar long delivery times. While I understand international shipping can be tricky, transparency is essential to build customer trust. It appears the billing occurs in one country, while the logistics are handled by a company from another country, involving a third-party service at some point. Other reviews indicate that there’s no return center in the UK, and customers must cover return shipping costs regardless of the situation. Initially, I was given a tracking number and everything seemed fine, but after a few days, the tracking showed minimal progress. When I reached out for assistance, the customer service was initially responsive, but they were less helpful when I inquired about shipping and return details. The tracking number was untraceable on multiple platforms, and I had to do my own research to find information. As of now, I still haven't received my order or any updates. I’ve contacted my bank for assistance. Overall, the product might be effective if it ever arrives, but the shipping and return policies need clarity.
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Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home.
Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely.
We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort.
With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.See more
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