We've been using the chiller for over a year with great results. It does take longer to chill than advertised, but I have a larger ColdPod, so I wasn't expecting it to chill quickly. Once it reaches temperature, it cycles on and off as it should. I recently had my first service issue and received prompt support. I communicated with a support representative within 24 hours, sent a video of the issue, and they identified it as a temp probe failure. The part was only $8, and they shipped it immediately with a tracking number. Although it came from overseas and took about 8-10 days, it arrived quickly once it cleared customs. I’m handy with tools and had my machine running again in under 30 minutes.
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