I bought the chiller in June, and it functioned until September when it stopped cooling. I contacted customer support and exchanged multiple emails, with a 24-48 hour response time. After sending several videos, they finally said I needed a new pump, which would arrive in 5-7 days. Fourteen days later, I attached the new pump, but the same issue persisted. I contacted support again and provided more videos. They took another 48 hours to respond, saying I needed yet another new pump. I asked for an exchange for a new chiller, but they refused. I echo the sentiment of other negative reviews: do not buy from this company. Their equipment is subpar, and I regret my purchase.
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