The Chiller Pro does not function as advertised, and my entire experience with Nuvio has been one of the worst customer service situations I have ever dealt with.I purchased a Chiller Pro for $1,100 on July 28, 2025. The very first unit arrived dead on arrival and would not even power on. After multiple attempts to reach support (responses often took 48–72 hours or more), they eventually acknowledged the issue and promised a replacement. The replacement unit they sent, however, was not the correct product. At this point, I had two units in my possession, one that was dead and another that was not what I ordered. Support eventually sent yet another unit. Unfortunately, this third unit has never worked properly either. The pump does not circulate water correctly, and the chiller stalls around 55°F instead of reaching the advertised temperatures. Despite providing videos and photos as requested, and following every single troubleshooting step, Nuvio has refused to issue a refund or send a properly functioning replacement.Instead, they offered either (1) yet another replacement (after three failed units already), or (2) a “goodwill” partial refund of only 20% ($220). This is unacceptable given the amount I paid, the repeated failures, and the time wasted.To date, I have spent over two months attempting to resolve this, and I still have nothing to show for it except multiple defective units and hundreds of unanswered or delayed emails. This company does not stand behind its products and does not honor reasonable customer requests for refunds when equipment fails to work.I strongly caution anyone considering doing business with Nuvio: stay away. They will waste your time, your money, and leave you with broken equipment and no resolution. In my opinion, this company is not trustworthy and operates in a way that feels like a scam.
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