I was skeptical at first when I started having issues and read the bad reviews. But I contacted Nuvio support on 11-13-24 via email anyway, to start the process. I bought my first chiller in June 2024. It worked great for 5 months! Then issues started. After exchanging emails for a few days to figure out ideas as to what was wrong, Charlie @ Nuvio said "Tim we will be sending you a new one." Two days after that last email a new chiller was waiting when I got home on 11-19-24. The newer chiller is working perfect and I'm back to my 4 minutes @ 4 A.M. in 40 degree water everyday!My old chiller worked fine then started showing 100+ degrees on the read out when my thermometer in my tub was reading in the 50's. Then is showed an "HH" on the screen. I took a couple photos and a short video as asked by Charlie and sent them to him. That's when he said Nuvio will replace it, and they did! Dont believe everything you read. Find out for yourself. These are pretty simple systems, so it's usually user error. Keep your tub clean and free of debris. Check your pump motor every couple weeks for debris on the filter to make sure its flowing. That's pretty much it. I turn my whole system off after each plunge and then turn it back on in the evening so it can chill over night and be ready @ 4 A.M.
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