Super frustrated customer. Not having phone support for this type of product is a major business error. I will state that the chiller itself has been working as it should. Here’s our two major issues:1. We never received the promo for the free tub with the chiller as advertised at time of purchase. My husband misunderstood my frustration for the missing tub and placed an order for one separately not realizing I meant it was supposed to be included on the promo. He told me to contact the company for a return or tub refund and here I am a week later troubleshooting with the help desk who is having a really hard time understanding the issue. 2. As we explore the functions of the touchscreen we notice thee buttons do not consistently read a point of contact so it takes multiple long presses sometimes with no result, seems hit or miss. Working this touchscreen display there are different program modes BUT no access to a long form manual to explain the multiple modes. Help desk sent me the basic set up manuals and one minute set up video but these do not include details at all. We are looking for a legit booklet manual. No luck linking to the manuals on the site either-sends me back their menu page or the product page.Help desk via text and email has been trying their best to find the right instructions and solutions. I do not blame them at all since these are mainly product development and spec issues. I do hope they find any program mode directions though. These resolutions could have been a ten minute phone call. AI and text based help desks for young internet companies trying to fit a small business budget just don’t fare well so I hope they decide to invest in a call option or a chat dept. on par with their competitors. Truly hoping I can come back on here soon and leave a review like those who are giving five stars! Our order numbers were:18066 & 16532
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