I rarely leave reviews, but this felt necessary. The cold plunge I received is not what’s advertised. The material is flimsy, it doesn’t insulate well, and the stitching started to fray after a few uses. I emailed customer service with photos, and their response was robotic at best. The worst part? A quick Google image search led me to multiple Chinese marketplaces selling the exact same tub for under $100. I paid over six times that. This isn’t a custom-built product, it’s a low-cost import with a big logo and a bigger markup. Disappointing to say the least.
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