Let's start with the product. I've seen some products advertised cooling in a few hours. For this one it was slow as heck and I had to do it overnight in order to have a cold plunge in the morning. And I don't mean a few hours overnight I mean a long hour of sleep overnight. It gets gets better, then the pump broke, and was told to provide videos of that to customer support which I did. They replaced it then the chiller itself broke and flooded my entire bathroom. On this issue I was asked by Nuvio again to flood my bathroom and had to send videos of the garbage device doing it. The needs little con about all of this is that I did not know the chiller would leak cuz the pump did not work and send water to the chiller. So the time it took to resolve the pump issue, coupled with a reluctancy on my own hard and having to flood my bathroom again, pushed it outside of the warranty. If you're thinking about buying a new chiller, I suggest doing what I'm doing, paying a little more for a product that isn't a piece of crap. It is slow as hell and will break. I bought the thing because they're supposed to be better than the cryopods and I thought I would save money but with the amount of time the thing actually lasted it would have been cheaper to go with a membership for cryopods. I have videos of these nightmares if anyone wants
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