CAUTION: NO REFUND POLICY! We bought our chiller in December 2025 and it arrived promptly. It functioned well, which isn't the problem. After some research, I believed that cold therapy would alleviate my lower back issue, but it actually worsened it, and after about two and a half weeks, we can no longer use it. I thought returns were allowed within 30 days, but the fine print states this applies only to unopened and unused items, and you are responsible for shipping costs. I can understand the limitations on tubing and pump attachments, which are minimal. However, the main expense is the chiller motor box, and it should definitely be returnable. After reviewing several opinions, I can confirm their customer service deserves zero stars. There's no option to speak to a representative via email or text. They replied to one email with a generic apology, stating they could do nothing unless the product was malfunctioning, and they never addressed my text. It's quite concerning how they manage their operations.
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