While the pillow is well-made, it was not for me. I had read the rave reviews on their site, but they omitted some important facts. The reduced price was $49. However, by the time shipping and handling, as well as taxes and insurance were added, the total was $71.93. The pillow comes with two inserts and an outer cover. The inserts arrived shrink-wrapped to fit in a smaller box. If you have to return the pillow because it doesn't fit your needs, you are stuck putting the pillow into a larger box and paying for shipping. When I inquired about the return address so I could return the product and get a refund, customer service tried to get me to keep the product and accept a 25% refund of $17.25. I packed up the pillow, went to the post office to return it, and it was going to cost me $74 to return it. That is more than the pillow. There is no way I could stuff the pillow and the inserts into the original box. I returned home after locating a smaller box and packed it up again. I went to UPS. It was going to cost me $49 to return the product. At this writing, I am trying to figure out how to shrink-wrap the pillow and return it in the same box. Wish me luck. I do NOT recommend this product. If I had read the reviews here on Trustpilot, I would never have ordered the pillow to begin with. I hope others read my review and think about it before purchasing from this company.
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Bij Nuzzle kun je terecht voor de mooiste en meest zachte items voor je kleintje. Stuk voor stuk gemaakt van natuurlijke, hernieuwbare en verantwoorde materialen.
