Caution with this brand. They claim that returns are possible, and I decided to return the items due to the poor quality of the furniture. I had to call multiple times and engage in lengthy email exchanges just to schedule my return pick-up, which took around two weeks with numerous follow-ups. My return was picked up on November 10th, and now, more than a month later, I still haven't received my reimbursement. There have been no emails or updates. I contacted them via chat, and they said they cannot provide any information on my return status. I truly hope to get my money back soon…
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