I faced the same issues as others. I ordered an 800 EUR desk and paid for comfort delivery, only to be told by the delivery agency that they do not offer that service and it would be street delivery. I contacted customer service in desperation and offered to pay more because I cannot physically move that large desk to my apartment alone. Customer service told me it was not possible and showed no flexibility or willingness to help. I did not even accept the order, and I will NEVER buy from this company again. STAY AWAY.
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