As we were moving into a new home, I ordered a couch specifically in stock and available to be delivered on time for the move. It has now been over a month and we still haven’t received our couch. We were told that the delivery was refused by me - which was false - and then that the transporter “lost it”. The order was then reissued for a new delivery, which I am now told that I again refused! During this time the only support from nv gallery was some empty apologies, a few “calls” to the transporter and to tell me that they are no longer responsible once the goods leave their warehouse. Utterly unacceptable, absolute lack of care for the client, and zero responsibility taken by the seller. We have been sitting on the floor of the living for a month now and the only solution given by nv gallery is to offer to cancel the order and refund the couch, fully aware of the extremely long current delivery times to order a new one elsewhere.
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NV Gallery, c'est une sélection d'articles basée sur ce que nous aimons et ce qui nous inspire chaque jour ! Retrouvez des meubles et des accessoires qui ont du style mais aussi plein d'idées pour les mettre en valeur dans votre intérieur !See more