WARNING . Do not hire from this company as you will struggle to get your deposit back . I booked a 17 seater mini bus back in April two days before we were due to have the bus delivered had a call to say that the bus had been involved in a incident and were unable to supply it so offered a nine seater vehicle, being we needed 17 seats I was amazed that was the offer maybe two would have been a option. I expressed this would not be large enough and the girl said she would try to sort something else and ring me the next day . Ten minutes after the call had a text to say my booking had been cancelled rang them and after the phone being hung up twice said what is going on a different lady said I had refused the nine seater , I said this was a lie and told that’s what the girl had wrote ( a lie ) I accepted the nine seater as we were due to get the vehicle the next day and then had to hire another vehicle from a different company. Was told the different in price would be refunded. Then after our return the vehicle was collected and the nightmare began.. it was returned the 30th may and the fight I had to get my deposit / refund back. It was a large amount as a mini bus deposit was a lot of money I sent numerous emails that many went unanswered and phone calls that would be answered and then hung up . I am disabled and the frustration and stress I endured . Was told it was put to the accounts department and someone would get back to me. One girl in particular on the phone was so rude and even hung up on me during a conversation to ask when I would get my money back she has a mono tone that she cannot be bothered to listen to you so disrespectful how this person still has a job. I had to threaten legal action and eventually got my money back 14th July over six weeks after the return of the vehicle. I had hire a vehicle from another company and the deposit from them was returned the day after we returned the vehicle. I will give credit to those who deserve it I spoke to a lady called Faza whom listened and put the matter to the accounts department and the man the delivered and collected the vehicle was really professional and very pleasant shame this company does not have more of these people. This experience caused me so much worry and no interest paid for all the weeks they had my money and I had to wait for the refund
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