Subject: Structured Feedback on My Experience with NWASI am providing honest feedback about my time with the Northwest Ambulance Service. While I valued the camaraderie and dedication of many road crew and PTS colleagues, my overall experience was negatively shaped by significant cultural and operational issues.Key Concerns:· Toxic Management Culture: I experienced and witnessed bullying, dishonesty, and a consistent lack of support from certain managers. There was a pervasive sense of being set up to fail (“stitched up”) rather than being developed or valued.· Operational Negligence: In the PTS, safety policies—particularly regarding patient size and weight—were often ignored out of necessity, creating unsafe working conditions. This was exacerbated by pairing crews in ways that compromised the ability to perform essential duties, including CPR.· Identity and Respect Issues: A concerning blurring of roles occurred, where some PTS staff misleadingly presented themselves as emergency paramedics, undermining the distinct expertise and hard work of the emergency paramedics teams.· High Turnover & Poor Retention: The service struggles to retain good people. Competent and dedicated staff are driven out by the poor culture, leading to a constant cycle of recruitment and loss of institutional knowledge. Employees are treated as replaceable numbers.Impact:This environment made the already physically demanding job—compounded by rising challenges like patient obesity—emotionally unsustainable. It led to low morale, high stress, and ultimately, my departure.Conclusion:Until there is a fundamental overhaul of management culture, enforcement of safety protocols, and a genuine respect for staff welfare, I cannot recommend working at NWAS. The role inflicted more stress and disrespect than many other available jobs.
Claim your business profile now and gain access to all features and respond to customer reviews.
The North West Ambulance Service NHS Trust is the ambulance service for North West England.
