Review Time
HEROS, lovely kind caring paramedics they are so down to earth and go above and beyond ,saving life's ,they are brilliant and understanding ,they cheer patients up and risk their life's to save others. What an amazing job use do.
Thankyou for your service and take care out their.
HEROS, lovely kind caring paramedics they are so down to earth and go above and beyond ,saving life's ,they are brilliant and understanding ,they cheer patients up and risk their life's to save others. What an amazing job use do.Thankyou for your service and take care out their.
Excellent services.Even though the lady was poorly. They was both profffessinel. And very attentive to my needs.Thank you for your service Ian and Melissa. 2nd Feb 2026. Late night /early morning Crooklands. Kendal . To pick up to Lancaster hospita2nd Feb 2026
Subject: Structured Feedback on My Experience with NWASI am providing honest feedback about my time with the Northwest Ambulance Service. While I valued the camaraderie and dedication of many road crew and PTS colleagues, my overall experience was negatively shaped by significant cultural and operational issues.Key Concerns:· Toxic Management Culture: I experienced and witnessed bullying, dishonesty, and a consistent lack of support from certain managers. There was a pervasive sense of being set up to fail (“stitched up”) rather than being developed or valued.· Operational Negligence: In the PTS, safety policies—particularly regarding patient size and weight—were often ignored out of necessity, creating unsafe working conditions. This was exacerbated by pairing crews in ways that compromised the ability to perform essential duties, including CPR.· Identity and Respect Issues: A concerning blurring of roles occurred, where some PTS staff misleadingly presented themselves as emergency paramedics, undermining the distinct expertise and hard work of the emergency paramedics teams.· High Turnover & Poor Retention: The service struggles to retain good people. Competent and dedicated staff are driven out by the poor culture, leading to a constant cycle of recruitment and loss of institutional knowledge. Employees are treated as replaceable numbers.Impact:This environment made the already physically demanding job—compounded by rising challenges like patient obesity—emotionally unsustainable. It led to low morale, high stress, and ultimately, my departure.Conclusion:Until there is a fundamental overhaul of management culture, enforcement of safety protocols, and a genuine respect for staff welfare, I cannot recommend working at NWAS. The role inflicted more stress and disrespect than many other available jobs.
Yesterday I was attended to by Debbie,Richard and Joe. They were all friendly,professional and demonstrated all that is excellent about the Ambulance service. Thank you and remember their expertise and care very often saves lives.
Worst service. Unkind staff. Asking 100 questions when I am dying, if I don’t answer their questions they won’t give me ambulance. Very rude staff. Idiots, you don’t ask 100 questions from a dying patient, losing consciousness, they said they sent ambulance after one hour, royal hospital in only 5 minutes from me, I couldn’t move at all, lyed on floor one hour alone in the house, finally I took taxi, what a disgrace, you only ask name, DOb, address and sent ambulance idiots. !! Don’t ask 1000 questions idiots staff, racist staff, rang yesterday around 12 pm . Another disgrace was staff rang me said they sent taxi, taxi arrived at my house after another hour, but my own taxi before that, These staff should be dismissed, wasting tax payers money and they deliberately not sent ambulance or taxi for 2 hours.
I had a 11am specialist appointment at smrc Preston my patient transport did not arrive as it is 60min away i rang up and was blatantly lied to i was told that my transport was on its way it is now 1.45pm and still no transport i do suspect they had no intentions of coming as I am aware they have 4 fleet vehicles off the road from my local station alone and the vehicles that are on the road are falling to pieces in my last journey the seatbelt clasp came to pieces in a patients hand which is not safe but patient transport will not replace the vehicles as the contract is up for tender 2026 they are waiting to see if they get the contract (hopefully not) it would be better going to a more fitting company there's one thing nwas are good at its lying to patients they would get more respect if they were upfront and honest and kept patients informed (still no contact to say they wouldnt be coming)total shambles.
Id like to say a big thankyou to Paul and his partner attended my property as my partner had fell and hurt his hip prescot area spent all their time caring for him it was about 9 o’clock on Thursday 23rd October both lads were sound hopefully they will read this review and our thanks to both of them for all their help and support
Thank you so much to Dave, then Sophie and Jess who attended our emergency with our daughter. What exceptionally kind and skilful people they are. We will be forever grateful to them for their swift arrival and fantastic observations and treatment. Thank you also to Jo who allowed us to sit in her ambulance while we waited for triage in the hospital because the first guys’ shift had ended. Thank you from the bottom of our hearts.
What has to be brought to attention and something that will always play heavy on my mind. My Mum was dying with cancer, her organs were failing, on the floor for six hours waiting for an ambulance, soiled herself, I couldn’t get her up, she was so weak. Called 999 for an Ambulance, waiting six hours, crew were really good, admitted to Blackpool Victoria Hospital, were she sadly passed away. Whats annoying, there is a young man, who lives on my street, with mental health problems, he works, which is good. However, an Ambulance crew is never away from his address. They are just plastering over the cracks, not dealing with the situation. This world, is upside down on how to deal with people. Its absolutely disgusting.
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The North West Ambulance Service NHS Trust is the ambulance service for North West England.
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