I had a 11am specialist appointment at smrc Preston my patient transport did not arrive as it is 60min away i rang up and was blatantly lied to i was told that my transport was on its way it is now 1.45pm and still no transport i do suspect they had no intentions of coming as I am aware they have 4 fleet vehicles off the road from my local station alone and the vehicles that are on the road are falling to pieces in my last journey the seatbelt clasp came to pieces in a patients hand which is not safe but patient transport will not replace the vehicles as the contract is up for tender 2026 they are waiting to see if they get the contract (hopefully not) it would be better going to a more fitting company there's one thing nwas are good at its lying to patients they would get more respect if they were upfront and honest and kept patients informed (still no contact to say they wouldnt be coming)total shambles.
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The North West Ambulance Service NHS Trust is the ambulance service for North West England.
