This is an update to my previous review. Unfortunately, despite two additional email and phone assurances for fuel delivery, the 13th (14th was completely ignored) and this morning, there was still no sign of fuel by midday, leading to yet another phone call. We were reassured that our delivery was on schedule and had a note attached to avoid postponements due to prior delays. By 3:30 PM, my husband became quite upset and called the service directly, where he was finally informed that "fuel supplies were low," causing the delivery delays. Why not be upfront about this from the beginning? Additionally, it is frustrating to receive repeated promises for delivery dates when they are clearly not going to be met. This just leads to customer dissatisfaction and heightened tensions. Strangely, after my husband's call, our fuel was delivered, and the driver was supposedly directed to our address. Oddly, throughout my conversations, the service claimed they had no way to contact drivers. It’s clear we will seek other options for our domestic fuel needs in the future.
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With a modern fleet of 99 fuel tankers and a strategically located depot network, NWF Fuels supplies a comprehensive range of oil products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. From small beginnings the company now has a turnover in excess of £350 million, is Texaco’s largest distributor in Europe and is also a major distributor of Conoco and Total products.See more
