I had booked a number of vehicles for a wedding on October 12. All the vehicles arrived on time to pick up guests at the hotel and transport them to the wedding venue. One driver of the vehicle transporting the bride's grandmother got lost. (There were major traffic issues that involved the closing of the Brooklyn Bridge that day but every other vehicle arrived on time).He refused to respond to passenger attempts to offer guidance using personal GPS and arrived 45 minutes late at the wedding venue in New York City. Since it was a late afternoon wedding in October, we lost the outdoor light for the photography. It is important to note that the venue was specifically booked because of its outdoor grounds,
The cocktail hour at the reception was cut short by the same amount of time. In essence we lost about 20% of our booked time at the venue -roughly $4,000 dollars. Passengers indicated that when the driver of the vehicle got out, an beer bottle fell to the ground. When I called NY City Limo on Monday they indicated that they would explore what happened and advise me. They never responded.
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