I ordered an epilator and received an incomplete product from the platform, only to find that their so-called 'easy return' policy is more of a marketing gimmick than a reality. After submitting multiple return requests and speaking with several representatives, I waited over two weeks without any resolution. On the 14th day, the platform conveniently stated that electronic items are not their responsibility and directed me to contact the brand, despite this being a clear case of incomplete delivery. It's quite disappointing to witness such a lack of accountability from a company led by its CEO. The customer service does not align with the brand's image.
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