Extremely disappointed with the service. I placed a prepaid order on 17th March with an expected delivery date of 19th March, and now it’s been over a week with no delivery. This is completely unacceptable.
I have called customer support multiple times, but instead of resolving the issue, they keep suggesting cancelling or rescheduling the order. Why should I cancel when I already paid in advance?
Also, the delivery partner you’ve tied up with is terrible. They don’t even bother to call properly. I keep receiving messages saying “customer not available,” which is completely false. Either they give a missed call and disconnect immediately, or sometimes don’t call at all. By the time I try to answer, the call is already gone, and then they update the status as if I was unavailable.just now I got message today the person is unavailable again but I haven't received any call
At least have the basic courtesy to call properly when you are out for delivery. Not everyone is holding their phone 24/7 waiting for your call. A proper call or even a second attempt is the bare minimum expected.
Overall, this has been a frustrating and unprofessional experience. I would not recommend ordering from here, especially prepaid orders.
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