nylahsnaturals.com

Scammers! 3 months and no product!

I was holding off on writing a negative review because this company is advertised as Black Owned. But enough is enough! Customers beware!!I ordered and paid £68 for the Essential Care Kit, which contains 5 items. I only recieved 3 items, in a shabby, unmarked cardboard box, with no information about the company, not even a 'thank you for your purchase' note.I contacted the company on the 9th of January, and recieved a message back from someone called 'Kam'. There was not even an email signature, as one would expect from an official company . They claimed to have refunded me the difference for 1 missing item prior to my email, because the Conditioner from the bundle was not in stock. However, there were 2 missing items, so it made little sense. In addition, why would they allow folks to purchase items from their website that they KNEW were not in stock? Surely they have an inventory? Unless they were counting on people not complaining about getting scammed...Regardless, I responded to the email, and informed Kam of the specific items I recieved. They said they would arrange for one of the items (the shampoo) to be sent out immediately. That was 4 months ago. I am STILL yet to receive the items. And that so called refund NEVER OCCURED.If you are wondering about the quality of the products that I DID receive, I can only let you know that I have never experienced drier more unhappy hair in my life. The conditioner smelled so bad and old, like it had been in the bottle for years. The hair oil does not penetrate the shaft and the spray leaves your scalp dry. I ended up with severe dandruff after using their products...ESPECIALLY the scalp serum. AVOID! EXPENSIVE FOR NOTHING. PLEASE AVOID this scamming company. Use products by tried and tested companies, like Plantmade, instead.

Date of experience: Jan 09, 2023