I booked a three-night stay at NYX Hotel Dublin Christchurch for a special occasion. Unfortunately, due to electrical issues affecting several rooms, we were relocated to a different hotel for the first night, a property of lower standard.While I understand that unexpected issues can happen, what’s been most disappointing is the lack of communication since. I’ve contacted the hotel several times to request a refund for the night they couldn’t accommodate us, a reasonable 1/3 of the total cost, but my messages have been completely ignored.It’s a real shame, as I’d hoped the hotel would handle the situation with more professionalism and courtesy. I can’t recommend staying here given how poorly they’ve managed this issue after the fact.
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