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I recently had a delightful experience at a hotel in Cancun. The property is pleasantly sized, allowing for a friendly atmosphere where you can connect with fellow guests and the staff. There are three dining options available (Italian, Japanese, and a main restaurant that rotates cuisines daily), all of which were enjoyable. Our room was spacious, cleaned daily, and the mini bar was restocked with beer, soft drinks, and water. We were treated to a beautiful view of the lagoon, and our accommodation was modern. I especially want to acknowledge the entertainment team who made us feel incredibly welcome and encouraged us to participate in the hotel's activities. We shared many laughs and enjoyed daily pool volleyball, guacamole making, beer pong, water aerobics, karaoke, and more. These three staff members put in tremendous effort and truly enhanced our experience at the hotel. If you're seeking a pleasant hotel with a great atmosphere, plenty of activities, minimal children, and a lovely beach area, this is the perfect choice. We stayed for two weeks and would certainly return.
I recently stayed at Hotel NYX Cancun and couldn't have been more happy with our stay. The hotel is not too big which I liked which meant you get to know other hotel guests and the staff quite well. There are 3 restaurants to choose from (Italian, Japanese and the main restaurant changing cuisines daily) and all were lovely. The room was spacious and cleaned everyday with the mini bar being replenished with beer, soft drinks and water. We had a lovely view of the lagoon and our room was modern. I want to give a special thanks to the entertainment staff who made us feel so welcome and made us want to get involved in the hotel activities. We had so many laughs and enjoyed daily pool volleyball and other classes such as guacamole making, beer pong, water aerobics, karaoke and more. These 3 staff members work so incredibly hard and really made our stay at this hotel. If you are looking for a nice hotel that has a lovely atmosphere, lots to do, not loads of children about with a lovely section of beach then this is the hotel for you. We stayed here for 2 weeks and we would definitely return.
I went with my wife to NYX hotel in Hertzelia.We asked for a quiet room. The room was on the top floor probably below the A/C engines with a constant hamming that disturbed sleep. Before midnight we asked for a different room and we got a quiet room on the second floor. Not too long a tractor started working in the middle of the night with a constant laud beep when driving in reverse.We packed our stuff and went home without sleeping there. The night guard was not surprised to see us leaving.
I booked a three-night stay at NYX Hotel Dublin Christchurch for a special occasion. Unfortunately, due to electrical issues affecting several rooms, we were relocated to a different hotel for the first night, a property of lower standard.While I understand that unexpected issues can happen, what’s been most disappointing is the lack of communication since. I’ve contacted the hotel several times to request a refund for the night they couldn’t accommodate us, a reasonable 1/3 of the total cost, but my messages have been completely ignored.It’s a real shame, as I’d hoped the hotel would handle the situation with more professionalism and courtesy. I can’t recommend staying here given how poorly they’ve managed this issue after the fact.
We recently stayed at NYX Hotel Limassol, and while the rooms were clean, the breakfast was good, and the business lounge was a nice space, the overall experience unfortunately left a lot to be desired.Let’s start with check-in. We arrived at noon, aware that official check-in is later – no issue there. However, the receptionist’s attitude was… questionable. We were told to wait by the rooftop pool area, which was due to close in a few hours for a private event – not exactly a warm welcome. The receptionist promised to try and have the room ready early, which we appreciated. But after sitting in the lobby for over 3 hours, we approached the desk again at 3:20pm, only to finally be allowed to check in.What stung even more was watching other guests being invited to wait in the business lounge – a far more comfortable option we weren’t even told about. Whether it was oversight or selective treatment, it didn’t leave a good impression.The rooftop pool? Visually nice, but not functional. Open only from 10am to 6pm, with no sun umbrellas – meaning you’re expected to enjoy peak sun hours fully exposed. On top of that, it gets closed off regularly for private events. While that’s understandable for events, it makes you wonder what, exactly, the €500+ price tag is paying for.Poolside staff were also notably unfriendly. No words were exchanged, but their body language clearly said we weren’t welcome there.At the gym, I experienced an uncomfortable situation: while looking for a restroom, a spa employee shouted across the room, “Where does she think she’s going?” – loud enough for others to hear. As a guest, that moment was deeply awkward and unnecessary.Another guest had an even more bizarre experience. After ordering food from outside (as many do), she was stopped by security and told she wasn’t allowed to eat in her own room, nor in the lobby. Fortunately, she stood her ground. But honestly, such rules – if they exist – should be clearly communicated and enforced with respect, not confrontation.All in all, we’ve traveled extensively and stayed in many hotels. Unfortunately, this is one of the few where we left saying, “Never again.” The hospitality was inconsistent, the warmth absent, and the amenities were either inaccessible or poorly managed. Several friends who had considered staying here have now decided otherwise – and I can’t say I blame them.Management would be wise to review not just their policies, but also how their staff interacts with guests. A hotel with this kind of pricing should offer more than just a clean bed and a decent breakfast.
After recently receiving a Wowcher to stay at the NYX Hotel in London I'm absolutely disgusted with the customer service response.Whilst I can appreciate when purchasing said voucher, there may be restrictions on the dates available to find that there are only 3 days out of 365...yes that's right...3 days available within a year (2 in January, 1 in February) to redeem and use the voucher.If you are not able to redeem on these 3 available days, additional fees are charged.Wowcher has informed me that it is the hotel that makes the 'free' days available to the voucher purchaser, but only 3 days in the year is absolutely scandalous and a complete rip-off.The hotel customer service are unwilling to assist in resolving this issue by offering alternative dates...we've found out is actually cheaper to book the hotel through Booking.com which I hasten to add we will not being doing so due to the way we have been scammed by not only Wowcher, but the NYX Hotel and their parent company.DO NOT PURCHASE THROUGH WOWCHER as you'll be extremely disappointed not too mention out of pocket too 😡 Have now reported this issue to the FCA and Trading Standards.
I recently stayed at the NYX Hotel in Bilbao for five days, and it was a fantastic experience from start to finish.The hotel’s modern and stylish decor immediately stood out, creating a vibrant and welcoming atmosphere. My room was impeccably clean, well-appointed, and had all the amenities I needed for a comfortable stay. The bed was especially comfortable, ensuring I had a great night’s sleep every night.The location is unbeatable—right in the heart of Bilbao, making it incredibly convenient to explore the city’s main attractions. Many great restaurants, shops, and landmarks were just a short walk away.The staff were friendly, professional, and always eager to help with recommendations or any questions I had. Their warm hospitality added a personal touch to my stay.Breakfast was another highlight, with a wide variety of fresh and delicious options to start the day. The attention to detail in every aspect of the service was noticeable.Overall, I highly recommend the NYX Hotel Bilbao for anyone visiting the city. Whether it’s for a short break or an extended stay, it’s a fantastic choice for comfort, convenience, and excellent service.
where do I begin? We booked this hotel because it was one of the very few in the location we wanted that offered early check in. 10 am! PERFECT. After an overnight flight me and my girlfriends were excited to get rested before our 1 am reservation for lunch. We get there and the experience was anything but relaxing. The front desk staff were very rude, told us the room still would not be ready until 3 and only after 4 requests, were we finally let into a room at 11. The beds were comfy but not king as advertised. We ordered the Galentines package and never received the strawberries or the candle as advertised. They did comp our breakfast which was nice but we did not plan on eating breakfast there in the first place. The upper level was constantly nosey from the outside trash bin and the fire alarm went off nearly every day. We were never brought clean towels and ended up having to buy our own toilet paper. The Photo Booth in the lobby was a nice touch but ran out of paper on day one and despite many requests, was never refilled. There was a small charge on my card after that the staff could not tell me what it was from even after asking for a receipt.The only thing saving this hotel from a 1 star is fabulous service we received from Mat and Dion! They were absolutely fantastic and we looked for to seeing them for our night cap every night upon returning.The hotel itself is clean and looks like the picture but for $607 USD a night, I honestly expect and deserve more. Please look elsewhere when considering booking this hotel.
I booked a room at the hotel NYX Hotel London Holborn by Leonardo Hotels in February for 06.05-11.05. In April due to medical condition I needed to start treatment and could not travel. I contacted the hotel in order to cancel the booking, the hotel declined the booking and offered to amend the dates. For the last 10 days am waiting for the hotel to confirm the updated dates.As the reservation went through Booking the hotel is not responding to my emails and according to Booking the hotel did not send a response to them as well..I cannot recommend the hotel...
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