Customer service is AWFUL! Made and order on 31st October and never received it! It was ‘apparently’ attempted to be delivered on the 6th November which is categorically not true as people were in and no delivery note was left. I emailed nyx 3 times before they got back to me using the contact page and the help email address! I had back and forth emails with them for a bit with them telling me they couldn’t give me a refund until they had received the item back In their warehouse...baring In mind it had already been a WEEK since the ‘attempted’ delivery. They then just stopped replying which I think is DISGUSTING. I then phoned as I’d had enough and it apparently made it back to the warehouse on 19th November. I was then told I had to wait up until 14 DAYS to get my money back!!!! The man on the phone couldn’t do anything to fasten this up and apparently there was no manager or senior person I could speak to. He then emailed head office on my behalf and said they would reply to me and they didn’t! He also told me that nyx have a problem with their delivery company so that doesn’t fill me with much confidence! I am EXTREMELY angry about this! Still waiting for my money and it’s been nearly a month now! I am fuming and so disappointed in this service as I really like nyx but I will not be buying from them anymore. Nothing grinds my gears more than terrible customer service! DO NOT ORDER ONLINE! Not worth the headache!
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