⭐ 1 STAR – Unacceptable service and unfulfilled promises
The service has caused significant frustration and has resulted in lost time and income. My parcel was scheduled for delivery on Friday, but it was redirected due to my new address not being on maps. In good faith, I reached out to customer support and was assured that someone would contact me on Saturday to resolve the issue. However, the service is unavailable on Saturdays, making that promise meaningless — and no call ever came.
After multiple follow-ups, I finally received emails from a representative in the investigations team, indicating that the item had been returned to the main depot and that they would “monitor the tracking” and update me once it was scanned.
The communication throughout this process has been inconsistent, slow, and contradictory. I was given assurances that were not fulfilled, and the issue lingered for days with no accountability. In the meantime, I am losing income because of the failure to deliver a time-sensitive parcel.
If promises are made by the staff, they need to be kept. This situation highlights poor internal communication, inadequate customer handling, and a total lack of urgency.
I expect more from a national postal service. This experience has been stressful, preventable, and simply unacceptable.
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