I am extremely disappointed with the service, as many others have also noted. I waited 3-4 weeks for a letter that never arrived. I had to cancel my card and request a replacement. This isn't the first time I have encountered issues with them; I've had numerous problems over the years with lost packages. It seems they don't prioritize customer care or take responsibility for their mistakes. In my opinion, they should either improve their practices significantly or reconsider their operations.
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