Because of the following review of o2's unlawful abuse of me regarding my other, essential phone for my hearing difficulties, O2 have criminally invalidated its sim and left me as a vulnerable elderly disabled person. I am being unlawfully abused by o2.
I am aged 70 and not familiar with modern technology and so my main phone is not an internet connectable one. I am hard of hearing and reliant on that phone for making and receiving phonecalls as it has a good speaker option. It is essential for my well-being.
However, for no reason other than the fault of o2 I am unable to receive calls from my motor insurer re a claim.
It is a basic non-internet phone with uncomplicated settings which I have checked. The phone doesn't have a do not disturb option, no numbers are blocked on it, and call barring, diverting, etc are all turned off. My motor insurer's number is in my contacts. All this taken into consideration, I can't understand why solely my insurer can't contact me.
My complaint is that I am having my lawful rights abused by o2, because they are unlawfully denying me help.
I have phoned their customer service as a pay as you go customer on numerous occasions to ask for their assistance in resolving this issue but they continue to deny me that right.
When I get through to a recipient at their customer care and explain, they put me on hold for ages before telling me they'll put me through to a technician; however, I am kept waiting for ages again only to be told, despite my having told them that I am on pay as you go, that I have the wrong department and they can't help me.
I have attempted to escalate my complaint with o2 but to no avail. They evincibly have no respect for their customers and, unless you want to be abused by their criminal indifference, use one of the many other, much better network providers available.
I will keep you posted about this crime being committed against me by o2.
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