I sent my phone for recycling using the prepaid return envelope provided by the company. The parcel was tracked but was delayed for weeks at a sorting facility. The company required proof of postage before investigating, which I provided. Yet, it took them over two months to resolve the issue. After multiple follow-ups, they finally responded, stating they processed a payment of £150 on 3 December 2025, despite initially valuing my device at £365. They won’t confirm which account the payment was sent to, and I’ve checked all my accounts with no payment received. This entire experience has been frustrating, and I would advise caution if considering this service. The process was lengthy, communication was poor, and the outcome felt misleading.
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