Review Time
On January 5th, I submitted a trade-in order for my device and was offered a pre-check amount of £55. After they received the phone, however, I was told the offer was £0.00 due to an alleged MDM lock. They rated the phone as being in excellent condition, but claimed this lock was present without any prior notification or agreement. I had to research what an MDM lock was, discovering it's typically applied to business phones, not personal ones, especially those from the service provider since 2018. They didn't document the issue properly, and I had to contact the recycling service to uncover this supposed lock. It seems suspicious that I never had any indication of an MDM lock during my time with the device. After fulfilling my contract, I believed the phone was mine to trade in. Either the assessment was flawed, or they misled me to avoid compensation. They are returning the phone, and if there is indeed an MDM lock, it was not present when I purchased it or during my two years of use. I plan to take it to another retailer instead. Upon receiving the phone back, I researched how to check for an MDM lock and found no evidence of one. It feels like they misrepresented the situation to avoid paying me. If this happened to me, how many others have faced the same issue? I find them completely untrustworthy and would advise others to steer clear.
I sent my phone for recycling using the prepaid return envelope provided by the company. The parcel was tracked but was delayed for weeks at a sorting facility. The company required proof of postage before investigating, which I provided. Yet, it took them over two months to resolve the issue. After multiple follow-ups, they finally responded, stating they processed a payment of £150 on 3 December 2025, despite initially valuing my device at £365. They won’t confirm which account the payment was sent to, and I’ve checked all my accounts with no payment received. This entire experience has been frustrating, and I would advise caution if considering this service. The process was lengthy, communication was poor, and the outcome felt misleading.
I sent my device using the prepaid return envelope provided by the service. The parcel was tracked and ended up delayed for weeks at a sorting facility. The company insisted on proof of postage before they would look into the matter, which I provided promptly. It still took over two months for them to address the issue. After several follow-up emails, they finally replied with a message stating they’d processed a payment of £150 on 3 December 2025, although they had initially valued the device at £365. They refused to clarify which account the payment was sent to, and I’ve checked all my accounts without receiving anything. Waiting two months for them to investigate a parcel that was stuck in their own network is frustrating, and to undervalue the handset while withholding payment details is unacceptable. Based on my experience, I’d advise caution if you’re considering this service. The process was prolonged, communication was poor, and the outcome felt deceptive.
After taking out a three-year contract, I visited a local branch to upgrade. I was informed there was a small crack in the bottom of the screen, which I hadn’t noticed. I was advised to replace the screen or I would only receive a much lower offer. Following this advice, I spent £80 on a new screen. However, after sending my phone for recycling, I was told it had screen burn and they could only offer the lower amount. I had checked the screen after the replacement, and it was in perfect condition. This feels like a scam, so I have rejected their offer and will sell it elsewhere.
I posted my device on 29th October using their method. Now it’s December, and I am still trying to recover my £115. The service has been chaotic from the beginning: they claimed my device was 'Lost in Transit' and made me wait for a lengthy investigation period. I was told by an agent on 2nd December that my payment was approved and would arrive in my account 'within 5 days.' This turned out to be false. When I followed up, they ignored the promise and tried to restart the investigation by asking for details I had already provided. They seem to be stalling and disregarding consumer rights. I have now been forced to prepare a legal letter to take them to Small Claims Court. If you’re considering trading in your phone here, I highly recommend you don’t. Sell it privately or choose a reputable recycler instead.
I sent in my phone valued at £257.25, along with an additional bonus for using this service. They confirmed receipt on 30th September and promised a credit of £357.25. However, my bill generated on 15th October did not reflect this credit. Despite contacting both the support team and recycling team, they claimed it would appear on my next bill, but it did not. I have provided a reference number and email proof, but they still cannot locate my account details. I am being passed back and forth between departments without any resolution. It feels like my property has been taken without compensation, and I will be pursuing this further. I expect my device to be returned and someone to contact me!
Claim your business profile now and gain access to all features and respond to customer reviews.
With over £200 million already paid out to UK customers through O2 Recycle we offer an easy way to trade up your old devices to get the latest tech.
