"Dear Oak and Ford Company,I am writing to express my disappointment and frustration with my recent experience at the Park Royale store. As a long-time loyal customer, I purchased two pairs of ear cuffs 3 days ago, which unfortunately, did not meet my expectations. Despite initial enthusiasm, the earbuds failed to stay in place, and when I attempted to adjust them, they caused discomfort and damage to my ears.Upon returning the product for a refund, I was informed that the return policy did not cover this issue. I explained the situation to the staff, emphasizing the responsibility of the store to acknowledge the harm caused by their sold product. However, my claim was not accepted, and I was met with a lack of empathy and understanding from the staff, including the manager. Their body language and tone came across as dismissive and unapologetic.As a result, I intend to share my negative experience with others through a review. I hope that you will take my feedback seriously and take necessary steps to address the issues I've raised.Zoya
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The official OAK + FORT Facebook page. OAK + FORT is a fashion brand for women and men who seek every day essentials reimagined with a modern minimalist approach. www.instagram.com/oakandfort