We bought a £159.17 collar as a special gift for a 40th birthday, but unfortunately, the quality fell significantly short of our expectations. The gold color is quite dark and does not resemble 18K at all, and the item arrived with noticeable scratches. The website clearly indicates that returns and refunds are possible, yet there is no way to request a refund or even reach out to the support team for assistance... only an exchange option is provided. I am hoping for a satisfactory resolution this week before escalating the issue. At this point, it is quite challenging to have confidence in the service.
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Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.
