It has been exactly two years since our home was flooded, and we are still awaiting a settlement. We have been living in temporary accommodation without floors, walls, or a kitchen. Despite promises that using the claims management company would alleviate our concerns, we see our neighbors who didn’t use a claims company back in their homes. The estimated completion time for repairs is six months, which means we will be spending our third Christmas away from home. While one representative has been somewhat helpful, after two years of anxiety and uncertainty, I feel the promises made were not genuine.
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