I have waited two years hoping for help. The company directed us to a poor contractor, resulting in the need to redo all the work. We are still waiting for compensation due to incorrectly installed flooring. Promises have been made by the company but have not been fulfilled, and they are ignoring all my attempts to seek their help or advice. Since their last response, I have shared my correspondence with others, but my emails continue to be ignored. Additionally, a representative who was very helpful seems to have been instructed to disregard my inquiries. We feel abandoned.
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