There are two sides to Oakleigh. As a buyer, the service is second to none. Giles is always helpful. And he stands by the quality of the watches. But be prepared to keep the watch, because there is no quid pro quo. As a seller, that is where the customer service stops. There is no fair buy-back precedure to sell your watch back if you are ever hit with an unexpected expense. Giles just clams up and ignores you if you want a fair price for your watch. You either take a massive hit, or go elsewhere. I purchased a Rolex Explorer II for £8000, trying to be fair I offered it back for £7500 even though it had not even been worn since buying. I realise he needs to make a buck or two, but the best offer I got was £7000. Bit of a liberty really, to a customer that has spent £45k in a year on several watches. Needless to say I said no, as I won't be mugged off like that. And all that is reliant on if he even wants the watch back, which is unlikely in my experience unless you want to do a part-ex for another watch. I'm trying to be fair in my criticism, as well as my praise. I am happy with the many watches I have bought, but expected better on the occasion that I might need to sell one back.
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Oakleigh Watches is a trusted UK specialist in pre-owned luxury watches, dedicated to helping customers find exceptional timepieces with complete confidence. We carefully source, inspect, and authenticate every watch we sell, ensuring the highest standards of quality, originality, and performance.
Our collection includes some of the world’s most respected watch brands, selected for their craftsmanship, heritage, and enduring value. Each watch is thoroughly checked by experienced professionals and presented with clear descriptions, transparent pricing, and honest guidance, so customers can buy with peace of mind.
At Oakleigh Watches, customer service is at the heart of everything we do. From first enquiry to after-sales support, we pride ourselves on being approachable, knowledgeable, and reliable. Whether you are purchasing your first luxury watch or adding to an established collection, we aim to make the experience straightforward, secure, and enjoyable.
We understand that a fine watch is more than an accessory – it is a statement, an investment, and something built to last. That’s why we focus on trust, integrity, and long-term relationships with our customers.
Oakleigh Watches – the home of pre-owned luxury watches. It’s about time.See more
