I would be cautious of ordering through the online portal. I made and order of prescription sunglasses, and of course made the order using FSA money that was about to expire. The order went through and then the struggle began.
Order was estimated to deliver a few days later and after that day passed, I sent a request for an update with no reply. After a second request for update, I got a reply that there was an order issue and they were looking deeper into it. After several more days, I sent yet another update request, with the same reply of we are looking into it.
A couple days after that, I got an apology about the problem and that they were still looking into it.
Finally, I got an email that my order had been cancelled. I called to ask what happened and was told that someone cancelled on my behalf After requesting a supervisor, I was told that their system was not able to see any information on the order and so they cancelled it after three weeks of leading me on. How can their system not see the order details when I had a full detail list in the confirmation email that they sent originally. Makes no sense.
I spent FSA dollars that were expiring and so now I am out close to $700 and have nothing to show for it. I did get an apology and a coupon for a discount on a future online purchase, which will likely never happen. I ordered from Oakley believing that they actually stood behind their product and am out $700 as a result. Be careful when considering how to spend expiring FSA funds.
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Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology.
It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.
