Even more disappointed after giving this company a second chance. My original glasses order was cancelled due to a supposed lack of confirmation on lens type—despite the fact that we had already provided it and received confirmation the order was being processed.
I reordered, thinking it would resolve the issue, but the second order was cancelled for the exact same reason.
Customer service has been unhelpful, simply stating there is nothing they can do except have us place yet another order. This is incredibly frustrating, especially when the mistake is not on our end.
This is not just an inconvenience for us. My husband has stage 4 pancreatic cancer, and these sunglasses were something he was really looking forward to using for golf during what may be his last season. Instead, this situation has caused repeated stress and disappointment during an already very difficult time.
I expected far better reliability and care from a company of this size. I would not recommend based on this experience.
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Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology.
It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.
