They struggle to fulfill orders promptly and often lose them. You may need to reach out multiple times to have them "escalate" the order. They offer discounts of 39 or 40% on future purchases, which is unhelpful since it can't be applied to already discounted items and doesn't assist with the current order issues. Overall, they have significant challenges with order fulfillment and their customer service is lacking. However, the product quality is satisfactory when the order finally arrives.
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