oakstreethealth.com

1.5
1.5 Based on 59 reviews

...

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TheGu_3354
Formal complaint regarding billing

I am writing to lodge a formal complaint about a recent visit to a local clinic. I was invited for what was described as an informational visit, with no indication that it would be treated as a medical appointment or billed to my insurance. Afterward, I discovered a claim was submitted for services that I neither requested nor received. I was never informed that this visit would be classified as a clinical encounter, and I did not receive any medical evaluation or treatment to justify a bill. This situation raises serious concerns about billing practices. I request an immediate review and reversal of the claim, written confirmation of the withdrawal, an explanation for the billing, and assurances that corrective measures will be taken to prevent this in the future. If unresolved promptly, I will escalate this matter to the appropriate regulatory bodies.

1
Date of experience: Dec 24, 2025

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