Poor furniture quality, which dangerously collapsed after 8 months of use just inches from my 13-month-old baby. Obaby customer services were unhelpful and accusatorial, pointing out that I shouldn’t have used their factory-provided fixings if they were not up to standard. They also accused me of making additional holes, which is untrue. I provided photographic evidence of the issues and they declined to provide a replacement item or replacement parts.I would not recommend buying anything from Obaby simply based on their poor customer service.Update: as per Obaby’s responses “ it is clear that additional holes have been made to the unit” - as mentioned this is in an incorrect accusation as there is no benefit for additional holes to be made; the instructions were followed verbatim.Update: as per Obaby’s response - “You requested a replacement unit” - I requested replacement parts or a replacement unit, however replacement parts were offered at a cost even though the product was not fit for purpose, despite the claims that it was vigorously tested.Furniture sometimes malfunction and decent customer service would be to accept this is the case ant times and provide a solution. The incorrect accusations from Obaby have resulted in this review.I’m surprised at the poor quality customer service and will not be ordering from Obaby again, and suggest others think before ordering from them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Award-winning nursery furniture, lovingly made by our family — for yours.
