Review Time
Purchased a Madison Boucher recliner - the chair is very comfortable and good quality. However the foot support recliner is impossible to click in quietly or smoothly. This makes it redundant from a nursing chair point of view. There is no way you could do this and not wake up a child.
I asked to exchange for the electric version which I presume is quiet. They stated you cannot do this and it must be returned then purchased. That is fine. However they want to charge a £30 collection fee for this. Terrible service for a customer that wants to stay with the company.
I absolutely love the Obaby mini cot and the boucle chair. I bought these initially at a baby show. They were easy to build and the delivery was great - went without a hitch. And the customer service was great. Since then, I have ordered Obaby via Argos. Quick delivery and although a box was missing, Obaby were so quick to help and have resolved the issue. My baby loves her cot and mattress and has slept so well with the transition into her own room. So much so that my in laws want to get the same cot and mattress and changing table for future visits to their house! Thank you for helping to make such precious memories with my daughter, especially rocking her to sleep in the boucle chair.
Purchased a Madison Boucher recliner - the chair is very comfortable and good quality. However the foot support recliner is impossible to click in quietly or smoothly. This makes it redundant from a nursing chair point of view. There is no way you could do this and not wake up a child.I asked to exchange for the electric version which I presume is quiet. They stated you cannot do this and it must be returned then purchased. That is fine. However they want to charge a £30 collection fee for this. Terrible service for a customer that wants to stay with the company.
Don’t buy their nursing chair- it’s defective and doesn’t recline properly or allow your feet to stay up. Their customer service team was unhelpful in helping me fix the chair even though it’s incredibly expensive. Unhappy customer.
Their customer service is tremendous, best I've experienced in a very long time. Had a problem with the delivery company and when goods finally arrived they were damaged which I believe was by the delivery company. Obaby customer service is firstly real people, so refreshing and secondly truly professional and finally very pro-active. All resolved in 4 days, cant praise them enough especially Tammy.
I did not place my order directly with Oh Baby.I ordered a wardrobe from Oliver’s Baby Care on 22 January and was repeatedly directed by them to contact Oh Baby regarding delivery.When I contacted Oh Baby last week, I was told they had the order and that delivery should be by Friday.When I called again today, I was then told they had no information about the order at all.I was also advised to cancel my order with Oliver’s Baby Care and re-order directly with Oh Baby, which was not a realistic or workable solution.As of 10 February, the wardrobe has still not been delivered. The baby has now been born and the nursery remains incomplete due to the lack of delivery and the conflicting information provided.The absence of clear accountability and consistent communication caused significant and unnecessary stress. I would urge others to be cautious where responsibility between companies is unclear.
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Award-winning nursery furniture, lovingly made by our family — for yours.
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