We couldn't fit one of the poles because the hole at one end hadn't been properly drilled. Customer service was hopeless. They didn't seem to know which piece needed replacing despite me sending a photo and despite the piece being one of just 2 identical poles supplied. I gave up and had the faulty piece repaired in order to complete the bed. I'm pleased with the bed, hence the 2 stars but the Original Bed Co score nil on quality control and after sales support. Poor
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